Shipping Policy
Notice
Due to implementation recent United States tariffs, landed cost of many of our products have become very difficult to estimate. Please note that all prices shown on our website are for reference only. Please send us your request for quote so that we can provide you our best estimate at the moment. We will do our absolute best to be sure we can deliver at the estimated price, but we reserve the right to cancel due tariff rate change or other factors that may render the situation untenable. Thank you for your understanding.
Overview
Pico GRAPHICA's products are manufactured and shipped to order from Vietnam. It will take on average 90 days to deliver the products to your door.
Pico GRAPHICA will handle the international shipping process from end to end, including customs clearance and import tariffs and duties. You will be responsible for the delivery cost from our USA warehouse to your door.
Prices shown shown on this website are FOB/FCA Los Angeles, but could change depending on the final destination of the order. This is because the port of entry may change if we find a more efficient shipping route. We will notify you if such changes occur.
Ordering Process
In order to purchase items from Pico GRAPHICA, please select items along with variants and quantities, add them to our Request for Quote list. Once you have added all the items you are interested in and confirmed the quantities, complete the Request Form and click “Submit Request” button. If you have any customization requests, please include them in the comment section.
We will review the information and provide you product prices, shipping estimates, and approximate lead times. Once you are satisfied with the quote and would like to proceed with the order, we will send you a request for payment.
Once payment is received, the manufacturing process will begin and the order cannot be cancelled.
Shipping Estimate and Actual Shipping Cost
We will provide you a shipping estimate for delivery from our USA warehouse to your door.
Actual shipping rates may differ based on factors such seasonal and market conditions, fuel surcharges, etc. Charges quoted are for delivery to commercial addresses with no ancillary services assumed. Ancillary delivery services may incur additional costs.
We will be transparent with shipping costs pertaining to your order and will try to find the best way to deliver your items based upon your requirements.
Lead Times
Pico GRAPHICA has a team on the ground in Vietnam overseeing the ordering, manufacturing, and shipping processes to best to meet your expectations. However, the due to the nature of manufacturing products overseas and shipping them to your location, it will take on average 90 days to deliver the products. Lead times could be longer depending on product, degree of customization, logistics conditions, and many other factors.
We can not guarantee delivery lead times.
Payment method
Payments can be made via credit card or bank transfer.
Cancellations
Cancellations are generally not accepted once product payment is received.
Shipping Claims
Please inspect your order carefully immediately upon receipt for damage during transit.
Shipping-related claims must be filed within:
- 24 hours of delivery for visible damage
- 3 days of delivery for concealed damage
Please refuse shipment if packaging shows extensive damage and potential damage to contents. Please document any damage with photos and retain all original packaging for claim processing.
Contact Information
For shipping-related inquiries:
Email: darren@picographica.com
Phone: +81-3-6407-1602
Hours: 09:00-18:00 JST
This policy is subject to change based on domestic and international shipping conditions and company requirements. Updates will be communicated to affected customers.
Last Updated: 5 June 2025